Blighty Studio

 

Make sure the app is compatible with your iPhone software:

Check the requirements in the App Store.


Check your iOS version using Settings > General > About.


If the app requires a newer version of the iOS than the one you are using, update iOS on your iPhone.


For issues downloading or syncing apps from your computer, make sure you are using the latest version of iTunes.

Support

Frozen or unresponsive App’s

Verify iOS requirements

Blighty Studio   Having Fun While Learning

Blighty Studio © 2011 Registered in Hong Kong

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Update apps

See if there is an updated version of the app on your iPhone.


Open the App Store and tap Updates. If updates are available, tap Update All.


When prompted, enter your iTunes Store account information. iPhone will then download and install the app updates.

Close App

If only a single app has stopped responding or closes on launch, try the following:

  1. 1.Return to the Home screen, and then click the Home button twice.

  2. 2.Tap and hold on the app.

  3. 3.When it starts to jiggle, tap the      to close it.


Double-click the Home button and try opening the app again.

Restart iPhone

To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.


Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.

Reinstall app

After removing an app from your iPhone, use these steps to reinstall it.


Open the App Store on iPhone and locate the app to reinstall. If you previously purchased the app, tap Purchased to find it quickly, then tap the redownload button.


If prompted, enter your iTunes Store account information.


After the app is installed, check to see if your issue is resolved.

Report app

If you are still encountering an issue with the app, you can use the App Store to report your problem.


Open the App Store on iPhone and locate the app.


Scroll down and tap "Report a Problem."


Select your issue and any additional comments.


Tap "Report" to submit your issue.


Alternatively you can write an Email directly to our support team and we will assist you were possible.


blightystudio@gmail.com

In app Purchases

Once you have made the purchase via iTunes, you can delete the “in app” purchase and reinstall it without any additional costs.


Currently due to iTunes restrictions “in apps” downloads have to be downloaded while the App is open. Once you click the “Home” button and the App goes into the background the “in app” down will stop downloading from our server.


We strongly suggest using wifi to download the content and not 3G as the content is large and will take sometime.